Introduction

• Introduction to Mountain CRM
• The Mountain CRM Syllabus
• Mountain CRM: Glossary

Section 1: Crew Resource Management

• What is Crew Resource Management?
• Interview with a Search and Rescue helicopter pilot
• Development of Crew Resource Management
• Threat and Error Management
• Limits of Human Performance
• Case Study #1 Avalanche on Mountain Guides Ski Touring Assessment

Section 2: Human Factors

• Understanding Human Factors
• FACETS
• Individual, Groups and the System
• Exercise #1: Analysis of Avalanche on Buachaille Etive Mor
• Exercise #2: Analysis of Avalanche on Tower Scoop

Section 3: CRM Behaviours - Non-Technical Skills

• Non-Technical Skills
• Leadership
• Communication
• Situational Awareness
• Decision Making
• Cognitive Readiness
• Case Study #2: Take-off with contamination on the wings prevented by cabin crew
• Case Study #3: Avalanche at Cherry Bowl
• Case Study #4: Avalanche at Aonach Mor
• Further Reading

Section 4: CRM Tools

• Briefing
• Checklists
• Be Avalanche Aware
• Alain Duclos Vigilance Model
• CASM Human Factors Tool
• SOCIAL Checklist
• Mountain CRM Outro